Cookie Policy
Last updated: September 5, 2026
What this policy covers
CasaScope uses cookies and similar technologies (such as browser local storage) to keep you signed in and remember your preferences. We do not use any tracking, analytics, or advertising cookies. This page explains exactly what we store and why.
What are cookies?
Cookies are small text files stored on your device by your browser. Local storage is a similar mechanism that lets websites save data locally. Both are used to remember information between page visits.
Cookies and storage we use
| Name | Type | Purpose | Duration |
|---|---|---|---|
| Session cookie | Strictly necessary | Keeps you signed in. Without it, you would need to log in on every page. | Browser session |
| cookie-consent | Strictly necessary | Remembers that you acknowledged this cookie notice so it is not shown again. | 1 year |
| sidebar | Functional | Remembers whether the sidebar navigation is open or collapsed, and the width you set by dragging its edge. | 1 year |
| chat-panel | Functional | Remembers the case chat panel's width (set by dragging its edge). | 1 year |
| mode-watcher-mode | Functional | Remembers your light or dark theme preference. Stored in browser local storage, not as a cookie. | Until cleared |
| conversation-attention | Functional | Remembers which case items you selected for the next private conversation turn. Stored per organisation, user and case in browser session storage, not as a cookie. | Until the case or tab is closed |
| inbox-prefs | Functional | Remembers your inbox view preferences, including which tab (For me or All activity) you last opened and whether the Unread-only filter is on. Stored in browser local storage, not as a cookie. | Until cleared |
| main-thread-visible | Functional | For CasaScope staff only: remembers whether the case agent's main thread is shown. It records only that choice. Stored in browser local storage, not as a cookie. | Until cleared |
| overview-question | Functional | Remembers the last question you asked from each case's overview, so its answer is still there when you come back. It holds only case and message identifiers; the question and answer themselves stay in the case's conversation. Stored in browser local storage, not as a cookie. | Until you ask another, or cleared |
| recent-cases-enabled | Functional | Remembers whether the “Recently worked on” group is shown in the sidebar. It records only your choice to show or hide the group — the cases listed there are worked out from what you have already done in CasaScope, not from anything stored on your device. Stored in browser local storage, not as a cookie. | Until cleared |
What these browser entries contain
Cookies contain only session and preference values. Conversation attention is session-only case context and can include the display labels of the case items you selected.
No tracking or analytics
We do not use Google Analytics, advertising pixels, social media trackers, or any other third-party tracking technology. Your usage of CasaScope is not shared with advertisers or data brokers.
Managing cookies
You can clear or block cookies through your browser settings. Note that removing the session cookie will sign you out, and clearing local storage will reset your theme preference to the system default.
Questions
If you have questions about how we handle cookies or your data, contact us at privacy@casascope.se.